This article will explain how to create Knowledge Alerts.

In this article, you will find:

• Create Knowledge Alerts
• Select "Files" to be sent with your Knowledge Alert
• Select receivers
• Add a comment to your Knowledge Alert
• Add checklist to Knowledge Alert
• Send Knowledge Alert

Create Knowledge Alerts

Global ➜ Click on "Knowledge Alerts" ➜ Registration types; Manage Alerts ➜ Click on "Create"

You now need to select the files to be sent with your Knowledge Alert, choose the receivers who will receive your Knowledge Alert, add a comment to your Knowledge Alert, and optionally set up a checklist to be completed in connection with your "Knowledge Alert". These steps will now be explained in the article.

Select "Files" to be sent with your Knowledge Alert

Here you can choose to upload a file from your existing "Global Files", upload a "New File" or add a video link. 

Here you can select a "Global File" from your folder structure to be sent to your receivers as a Knowledge Alert.

Here you can upload a "New File" to your Knowledge Alert.

Here you can add a video link to your Knowledge Alert. Remember to add a link as well as a title for the video. 

If you want to learn more about "Global Files" and "Folders", you can click Here!

Select receivers

You can choose from:

• My entire organization - Everyone who is registered as a user and has a K&C license will receive an alert that they need to acknowledge they have read the document.

• Selected groups and users - You can specify that certain professions and user groups need to acknowledge they have read the document. Alternatively, you can select specific users who need to acknowledge they have read the document.

Note! If there are "Users" you cannot find on the list, it might be because the "User" lacks a K&C license.

Add a comment to your Knowledge Alert

Write a comment that will be displayed before the document is acknowledged as read.

Add checklist to Knowledge Alert

If you want to check whether your users have understood the message in your Knowledge Alert, you can add a checklist where you can set up questions that your users need to answer after reading your Knowledge Alert.

Send Knowledge Alert

When your Knowledge Alert is ready, click on "Create" and your Knowledge Alert will be sent to the selected users.